Sorry about that! Please ensure that you have created your account and then log in to the website: https://joyspring.myshopify.com/account. You should have received an email from us to activate your account. If you didn't receive the activation email
We are happy to assist with instructions on how to cancel your subscription. 1. Log in to your account https://joyspring.myshopify.com/account. 2. Click 'Subscriptions'. 3. Select the product(s) from your subscription to view and manage the informati
Refund Processing Time. Once your refund has been approved and processed, please allow 5-7 business days for the refund to reflect in your account. This period allows for the necessary banking processes and inter-bank communications to take place, en
Orders can be canceled within the same day they are placed. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to process it. After this period, we may not be abl
Our products are available for subscription, both on our website and on our Amazon store. Both options give savings for subscribing.
For payment methods, we offer a few options. Joyspring accepts all major credit cards, as well as PayPal. Please note all orders need to be placed online through our website. We do not take orders over the phone.